Terms of service

Last updated: 16 October 2026

1. Who we are

swag.scenario.com (the "Store") is operated by Scenario, Inc., a Delaware corporation (file number 4493014), 440 N Barranca Ave #9893, Covina, CA 91723, United States ("Scenario", "we", "us"). Email: support@scenario.com. Phone: +1 415 439 3779.

These terms apply to every purchase on the Store. Our Refund and Return Policy, Shipping Policy and Privacy Policy are part of these terms. If you are a consumer, nothing in these terms limits the rights you have under the mandatory consumer law of the country where you live.

2. Orders and contract

  • You must be at least 18 to place an order. A parent or guardian may place an order for a minor.
  • Your order is an offer to buy. The contract is formed when we send you the order confirmation email.
  • If we cannot fulfill an accepted order, or an obvious pricing error prevents us from doing so, we will contact you and refund any payment for the cancelled items. We may decline an order before acceptance where permitted by law, including when we suspect fraud. If payment was taken, we refund it.

3. Prices and payment

  • Before you pay, checkout shows the final amount and currency we will charge, including the taxes and delivery charges we collect. Your payment provider may charge a separate currency conversion fee.
  • Import charges are covered in the Shipping Policy.
  • Payment is processed by Shopify Payments or the other payment providers shown at checkout. We do not store your full card details.

4. Promotional and gift codes

Promotional codes issued by Scenario (for example to customers, creators or event guests) are subject to the conditions shown with each code, such as value, expiry date, minimum order and eligible countries. Unless stated otherwise, a code can be used once, has no cash value, cannot be resold, and is void where prohibited. If we offer purchased gift cards, their terms and any refund follow applicable law. We may cancel a code obtained by fraud or misuse.

5. Products

Every product is printed on demand. We show colors and placements as accurately as we can, but screens vary and small differences in color, size and print position can occur. Size charts are on the product pages.

6. Intellectual property

The designs, logos, text and images on the Store belong to Scenario or its licensors. Your purchase gives you ownership of the physical product and no license to reproduce or sell its designs.

7. Your rights if something goes wrong

We will replace or refund faulty, damaged or wrong items as set out in our Refund and Return Policy. Consumers keep all statutory rights. EU and EEA consumers have a legal guarantee of conformity of at least 2 years. UK consumers have rights under the Consumer Rights Act 2015.

8. Liability

Nothing in these terms limits any liability or remedy that cannot be limited under applicable consumer law.

9. Acceptable use

You agree not to misuse the Store, including by attempting to interfere with its security, scraping it, placing fraudulent orders, or using it for any unlawful purpose.

10. Governing law and disputes

Delaware law governs these terms, subject to any mandatory consumer protections and court rights that apply where you live. Please contact us first at support@scenario.com; most issues can be solved quickly by email.

11. Changes

We may update these terms. The version that applies to your order is the one published when you placed it.

12. Contact

Scenario, Inc., 440 N Barranca Ave #9893, Covina, CA 91723, United States. Email: support@scenario.com. Phone: +1 415 439 3779.