Refund policy

Last updated: 16 October 2026

This policy applies to orders placed on swag.scenario.com, operated by Scenario, Inc. ("Scenario", "we", "us"). It does not limit any rights you have under the consumer law of your country.

1. 30-day returns

Tell us within 30 days after delivery that you want to return an unused item, for any reason. Send it back within 14 days after telling us.

Items must be unworn, unwashed and in the condition you received them.
We accept your order confirmation or any other proof of purchase.
These conditions apply to this voluntary offer only. They do not restrict your statutory withdrawal right (section 4) or your rights for faulty items (section 5).
Every item is printed on demand, so we do not offer direct exchanges. To change a size or color, return the item and place a new order.

2. How to return an item

Email support@scenario.com with your order number and the items you want to return. You can also use the withdrawal form in section 7.
We reply with the return instructions.
Send the item within 14 days of telling us, to: Scenario, Inc., 440 N Barranca Ave #9893, Covina, CA 91723, United States, unless our reply gives you another address.

You pay the cost of returning the item, unless the item is faulty, damaged or not what you ordered. Keep your proof of postage.

3. Refunds

We refund the price of the returned items to your original payment method.
If you withdraw from your whole order under section 4, we also refund the standard delivery cost you paid. We do not refund the extra cost of an express delivery option you chose.
We refund you within 14 days of receiving your withdrawal notice. We may wait until we receive the item, or proof that you sent it, whichever comes first.
A free promotional code has no cash value and is not refunded as cash.

4. Right of withdrawal for EU, EEA and UK consumers

If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you have a legal right to withdraw from your purchase within 14 days, without giving a reason. The period starts on the day you, or a person you name (other than the carrier), receive the goods. For an order delivered in several parcels, it starts when you receive the last parcel.

To exercise this right, tell us clearly before the period ends, online with our withdrawal function at swag.scenario.com/pages/withdraw, by email to support@scenario.com, or with the form in section 7. When you use the online function, we email you an acknowledgement showing what you submitted and when. You must send the goods back within 14 days of telling us. You pay the direct cost of returning the goods. You are only liable for any loss in value caused by handling the goods beyond what is needed to check their nature, characteristics and fit.

Our 30-day return window in section 1 is longer than this legal period and applies to all customers.

5. Faulty, damaged or wrong items

If an item is faulty, damaged or differs from its description, contact us at support@scenario.com. Photos can help us assess the problem, but they are optional. We will provide the remedy required by the law that applies to your purchase, at no cost to you. EU and EEA consumers have a legal guarantee of conformity of at least 2 years from delivery. UK consumers have rights under the Consumer Rights Act 2015. Nothing in this policy limits these rights.

6. Cancellations

Email us if you want to cancel. If production has not started, we cancel and refund the order in full. EU, EEA and UK consumers can exercise their statutory right of withdrawal before delivery, including after production starts. Other customers can use the 30-day return offer in section 1 after delivery.

7. Withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: Scenario, Inc., 440 N Barranca Ave #9893, Covina, CA 91723, United States, support@scenario.com

I hereby give notice that I withdraw from my contract of sale of the following goods: Ordered on / received on: Order number (optional): Name of consumer: Address of consumer: Signature of consumer (only if this form is sent on paper): Date: