FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
All items are printed on demand. Production usually takes 2 to 5 business days. Shipping options, costs and delivery estimates are shown at checkout. See our Shipping Policy.

Do you ship internationally?
Yes. We ship to the United States, the European Union, the United Kingdom and the other countries available at checkout. Rates are calculated at checkout from your address.

Can I track my order?
Yes. We email tracking details when available.

Why is my order shipping in multiple packages?
Items in 1 order can be made in different production facilities, so they may arrive separately. You pay only the shipping shown at checkout.

Products

What is the quality like?
We use premium blanks from trusted suppliers. Products are printed with direct-to-garment (DTG), direct-to-film (DTF) or embroidery techniques, depending on the product.

How do I know which size to order?
Each product page includes a detailed size chart. If you are between sizes, we generally recommend sizing up.

How are the products made?
Every item is printed on demand by our production partner, Printful, after you order. Material details are listed on each product page.

Returns & Exchanges

What is your return policy?
Tell us within 30 days after delivery if you want to return an unworn item, then send it back within 14 days. Consumers in the EU, the EEA and the UK also have a 14-day legal right of withdrawal. See our Refund and Return Policy.

My item arrived damaged. What should I do?
If your order arrives damaged, contact us at support@scenario.com. Photos help but are optional. We will replace or refund it.

Can I exchange an item for a different size?
We do not offer direct exchanges. Please return the original item and place a new order for the correct size.